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General Provisions

These regulations govern the behavior, responsibilities, and limits of action for all members of the MotionMC Network Staff Team. Compliance is mandatory for anyone holding a Staff rank, regardless of seniority, rank, or role.
Lack of knowledge of these regulations does not exempt from responsibility. Failure to comply with one or more of these rules may result in disciplinary measures, including: verbal warning, Strike, temporary suspension of the Staff role, or permanent removal from the Staff Team, depending on the severity of the case.

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1. General Principles of Conduct

  1. Every Staff member must maintain at all times an attitude of respect, politeness, impartiality, and professionalism toward both users and fellow Staff members.
  2. Staff members represent MotionMC Network; any action, whether public or private, must reflect behavior consistent with that responsibility.
  3. Any behavior that may harm the image, reputation, or operation of the server or the Team is strictly prohibited.

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2. Hierarchy and Decision-Making

  1. Instructions and decisions from superiors must be followed without exception.
  2. Disagreements or doubts regarding a decision must be addressed exclusively through the designated internal channels, either via Staff tickets or direct messages to the Head of Staff.
  3. Publicly questioning decisions, whether in tickets or in front of users, will be considered disrespectful and may be sanctioned.
  4. Rules must be applied objectively, without regard to personal opinions, relationships, or individual interpretations.

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3. Exclusivity and Conflicts of Interest

  1. Being part of the Staff of another Network is not allowed without explicit authorization from Administration.
  2. It is strictly forbidden to use Staff rank, permissions, or tools for personal or third-party benefit.
  3. Granting items, permissions, advantages, or any type of benefit derived from a Staff role to users is not allowed.
  4. Any attempt of bribery, favoritism, or preferential treatment toward superiors or colleagues will result in permanent removal from the Staff.

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4. Use of Tools and Permissions

  1. The use of permissions, internal commands, and Staff bots must be carried out only when necessary and in accordance with these regulations.
  2. Misuse, abuse, or excessive use of internal tools will be sanctioned.
  3. Staff must not intervene in tickets or cases being handled by another member, unless:
    • More than 30 minutes have passed without a response, or
    • The responsible Staff member explicitly requests assistance.

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5. Communication and Internal Behavior

  1. The use of offensive language, provocations, insults, or inappropriate comments is prohibited, especially in public channels or in the presence of users.
  2. Internal conflicts must be resolved privately and always with the mediation of a superior.
  3. It is strictly prohibited to discuss internal matters, disagreements, or conflicts in public channels or tickets.
  4. This behavior may result in a Double Strike or direct removal, depending on severity.

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6. Confidentiality and Privacy

  1. All internal Staff information is strictly confidential.
  2. The disclosure of internal or private information is prohibited, including:
    • Staff personal data.
    • Non-public projects.
    • Opening dates or internal changes.
    • Administrative decisions.
    • Content of this documentation.
  3. Leaking confidential information may result in permanent removal from the Staff without prior notice.

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7. Identity and Presence on Discord

  1. The Discord nickname must match the Minecraft username to avoid confusion with users.
  2. The use of mass-ping (multiple mentions without justified reason) is prohibited toward any individual or group.
  3. Requesting promotions, ranks, or advancements is not allowed, either publicly or privately.

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8. Activity, Attendance, and Commitment

  1. Inactivity must be justified and previously approved by the Head of Staff in the corresponding channel.
  2. Attendance at meetings, training sessions, and reading internal documents is mandatory.
  3. Repeated lack of activity or commitment may result in sanctions.

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9. User Priority

  1. Users are the absolute priority of the Staff.
  2. Any inappropriate, negligent, or abusive treatment toward a user will be severely sanctioned.
  3. Staff must always act with impartiality, respect, and clarity in their decisions.

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10. Ticket Regulations

Proper ticket management is essential to ensure a high-quality experience.
  1. Tickets will be automatically closed 1 hour after the user’s last message.
  2. Administration tickets may only be handled by Administration. Accessing or closing them without authorization is prohibited.
  3. If a ticket remains unanswered for more than 30 minutes, another Staff member may take over.
  4. Repeatedly leaving tickets unattended may result in a Strike.
  5. In case of doubt, consultation with the Team through the designated internal channel is required.
  6. If a ticket is opened in the wrong category, the user must be instructed to move it to the correct one, without closing the ticket until the change is confirmed.
  7. The language used in tickets must be clear, formal, and professional, without abbreviations or emotes.
Acceptance of the Regulations
Every Staff member is required to know, accept, and comply with these regulations. Failure to comply with any of its points will be sanctioned accordingly.
Last modified on March 29, 2026