Reading and complying with it is mandatory before starting any duties.
Onboarding Objective
The onboarding process aims to:- Ensure all Staff members understand the internal regulations.
- Prevent mistakes caused by lack of knowledge.
- Standardize operational criteria from day one.
- Ensure proper integration into the Team.
Mandatory First Steps
Before taking action in any area of the server, you must complete the following steps:Read the Staff Regulations
Understand internal rules, obligations, prohibitions, and disciplinary consequences.
Know your Rank and Permissions
Understand your role, operational limits, and responsibilities based on your rank.
Initial Setup
Make sure you correctly meet the following requirements:Discord Identity
Your nickname must match your Minecraft username to avoid confusion with users.
Access to Internal Channels
Verify that you have access to the internal channels corresponding to your rank.
Staff Tools
Ensure you have access to and basic knowledge of the assigned tools.
Active Notifications
Keep notifications enabled in important channels so you don’t miss relevant updates.
During Your First Days
During your initial period as Staff:- Observe how more experienced Staff members handle situations.
- Ask any questions before acting — it is better to ask than to make mistakes.
- Avoid intervening in complex cases without authorization if you lack the necessary knowledge.
- Always prioritize proper treatment of users.
Note: Making mistakes due to rushing is sanctionable. Asking before acting never is.
Communication and Coordination
- Use the appropriate internal channels for questions or doubts.
- Do not question decisions in front of users.
- Maintain clear, formal, and respectful language.
- Avoid public discussions or arguments in tickets.
Commitment and Responsibility
Being part of the Staff implies:- Commitment to the project.
- Respect for the established hierarchy.
- Absolute confidentiality.
- Minimum availability and proper justification of absences.
Do You Have Questions?
If at any point you are unsure how to act:Consult a Superior
Escalate the situation before making decisions outside your responsibility.
You can create a private Staff ticket to ask anything.
You can create a private Staff ticket to ask anything.
Review the Documentation
This guide is the main reference for any action.